You may have seen the phrases “ISO certification” or “ISO compliance” when looking over the websites of tool manufacturers. What does ISO certification mean, and why is it important that your beveling tool supplier be certified?
If your vendor is certified to ISO 9001:2008 standards, it shows a verified commitment to quality. To be certified, the vendormust have established a Quality Management System (QMS) that meets these standards and fits their style of business, and the QMS must have been audited by an independent organization to prove that it meets the standard.
You, the customer, see the benefits in many ways. Beveling tools and accessories supplied by an ISO 9001:2008 Certified supplier like Saar-Hartmetall are produced using verified quality processes to provide the highest consistency and performance. Internal audits keep manufacturing processes consistent so you can have confidence that the beveling tool you buy is of the highest quality whenever it was made, and with any model that you purchase.
However, there is more to the ISO philosophy than the QMS. Other fundamental guiding principles of the ISO 9000 series of standards include the following:
Customer Focus – Customer focus is an important concept of the quality approach. High-quality, consistent products aren’t useful if they don’t meet your needs. With respect to beveling tools, that means supplying machines that can handle a variety of customer requirements and making sure that customers are matched up with the best tool for their needs.
With compliance with ISO standards you can be confident that quality is built into all aspects of the company, and you are more likely to have an outstanding customer experience as a result. High customer satisfaction and customer loyalty is common among companies that follow these principles.
Continuous Improvement – As the old saying goes, if you aren’t moving forward you’re moving backward. Continuous improvementis a very important component of the ISO philosophy. Companies use internal improvement methods and feedback from customers to make constant improvements in all processes.
For beveling tools, that means that you are getting state-of-the-art improvements in beveler technology—from wear-resistance to safety systems and everything in-between. It also means that everyone involved in your order is dedicated to fulfilling your order exactly as you want—receiving it on time and to your specifications with the highest quality possible.
A continuous improvement philosophy drives every person in the company to get better in their jobs, and in the end that produces better products and better customer service.
Supplier Relations –ISO principles keep supplier relationships strong. This ensures that the materials that go into the construction of the beveling tools you purchase are of an equally high quality and delivered to exacting specifications. A proper system of supplier management helps to establish quality at every level.
In short, when a vendor is certified to ISO 9000:2008 standards you can be sure that they have a sound quality management system and a commitment to quality and customer service.
Saar-Hartmetall is proud to be certified according to ISO 9001:2008 standards. We invite you to check out our line of high quality GERIMA line of beveling tools, as well as scarfing tools and other accessories. Feel free to review our products online and download any catalogs of interest, and rest assured that quality is built into everything that we represent. If you have any questions, contact Saar-Hartmetall at (859) 331-8770 or by e-mail at contact@saarusa.com.